Stephanie Donmez
Lancaster, PA
Skills
- Hardware/ software/ network troubleshooting
- Windows/ Linux/ MacOS
- JavaScript/ Python/ PowerShell
- SQL/ NoSQL
- HTML/ CSS
Certfications
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
Experience
CETSE Group– Chief Information Officer
December 2024 - Present
- Leading digital transformation initiatives at CETSE to align technology strategy with business objectives.
- Implementing scalable and secure solutions, optimizing IT operations for improved efficiency.
- Driving data-driven decision-making processes and cybersecurity measures to enhance overall performance.
Freelance– IT Support Specialist
September 2023 - December 2024
- As a Freelance IT Support Specialist, I offered technical assistance to businesses and individuals, helping them troubleshoot and resolve IT issues. My services focused on system setup, basic network management, and ensuring security and performance. Key Services:
- Diagnosed and fixed hardware, software, and network issues
- Set up and maintained IT systems and networks
- Assisted with cybersecurity basics and system optimization
- Provided remote and on-site support
Family Leave
September 2021 - March 2024
- Dedicated family leave period to focus on self-improvement:
- Obtained CompTIA certifications: A+, Network+, Security+.
- Studied JavaScript, HTML/CSS, and SQL.
NYC Department of Education— Teacher
September 2018- September 2021
- Provided virtual technical support to students and parents including account unlocks, password resets, router resets, clearing cookies and cache, and creating student/parent accounts on various apps.
- Employed strong communication skills to explain new concepts in a clear and relatable manner, enhancing student understanding.
- Collaborated daily with grade team teachers to plan assessments and lessons.
Alpine Access- Technical Support Tier 1
June 2015- December 2015
- Provided exceptional technical assistance to customers over the phone, effectively troubleshooting and resolving issues.
- Guided users through diagnostic and troubleshooting processes, which included the use of diagnostic tools and/or following verbal instructions.
- Maintained detailed records of interactions with customers and reported issues and resolutions.
- Collaborated with colleagues to share insights and best practices for efficient issue resolution.
Education
Nyack College, New York—M.S. Education
- Graduated May 2018
Stony Brook University, New York—B.A. Applied Mathematics
- Graduated May 2016